Privacy Policy

What is your personal information?

When used in this privacy policy, the term “personal information” has the meaning given in the Privacy Act 1998 (Cth). In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address, and profession
or occupation.

If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

What personal information do we collect and hold?

We may collect your name, mailing or street address, email address, telephone number, facsimile number, age or birth date, profession, occupation or job title, and any additional information relating to you that you provide to us directly or indirectly through:

our websites or online presence
our representatives
our service centre
customer surveys
visits by our representatives

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous survey responses or aggregated information about how users use our website.

How do we collect your personal information?

We collect personal information directly from you unless it is unreasonable or impracticable to do so.

This may occur through:

your access and use of our website
telephone, letter, fax, or email
conversations with our representatives
contracting with us or completing application forms
entering competitions, promotions, or requesting information
completing surveys, providing feedback, or making a complaint

We may also collect personal information from third parties, including:

credit reporting agencies
law enforcement agencies
government entities
your representatives (lawyers, accountants, financial advisers)
your employer
publicly available sources
other organisations where you have provided consent

Cookies

When you access our website, we may send a “cookie” to your computer. This is a small file containing a unique identification number. Cookies allow us to recognise your computer and track activity on our website for a period of time.

We use cookies to:

measure traffic patterns
identify which areas of the website have been visited
analyse usage trends

Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser to refuse them.

We may also log IP addresses to analyse trends, administer the website, and track user movements.

What happens if we can’t collect your personal information?

If you do not provide personal information, some or all of the following may occur:

we may not be able to provide products or services to you, or only to a limited standard
we may not be able to provide information about products, services, or promotions
we may be unable to tailor website content to your preferences

For what purposes do we collect, hold, use, and disclose personal information?

We collect personal information to conduct our business activities and to provide the best possible service.

This includes purposes such as:

providing products and services
responding to enquiries and requests
granting access to protected website areas
assessing website performance
improving website operations
business processing and administration
marketing and research activities
updating records and contact details
handling complaints
complying with legal and regulatory obligations

To whom may we disclose your information?

We may disclose your personal information to:

employees, related bodies corporate, contractors, and service providers
IT, hosting, and systems administrators
mailing houses, couriers, and payment processors
professional advisers such as accountants and solicitors
suppliers and commercial partners
any organisation where you have provided express consent

Information may be shared with related bodies corporate within Australia.

Direct marketing materials

We may send marketing communications by mail, SMS, fax, or email in accordance with applicable laws, including the Spam Act 2003 (Cth).

You may opt out of marketing communications at any time by contacting us or using the opt-out facilities provided.

Accessing and correcting your personal information

You may request access to personal information we hold about you by contacting us. We will provide access where permitted by law and may charge a reasonable administrative fee.

If you believe personal information is incorrect, incomplete, or inaccurate, you may request correction.

Complaints about privacy breaches

If you believe your privacy has been breached, please contact us with details so the matter can be investigated. Our complaints handling process applies.

Overseas disclosure

We may disclose personal information to overseas related bodies corporate or service providers.

Information may be stored in cloud services outside Australia. By using our services, you consent to this disclosure.

Security

Transmission of information over the internet is inherently insecure. While we take reasonable steps to protect your information, we cannot guarantee security of online transmissions.

Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Contacting us

If you have any questions about this privacy policy or the handling of your personal information, please contact:

Novora Property Management
Email: hello@novorapm.com.au
Phone: 0448 323 441